Collaborate with your team

Fusion Online provides built-in collaboration tools that allow you to have clear, focused conversations about the work—right where the work is happening. Whether you're clarifying task details, requesting help, or following up on assignments, you can communicate directly with your team members in the context of each task—or even across the entire project.

Use comments to communicate on tasks

The Comments section in the Task Details view lets you have ongoing conversations with teammates about specific tasks. Comments stay attached to the task, making them easy to reference later and keeping the discussion focused.

Tips for Effective Collaboration

Mention teammates with @mentions Type @ in the comment field to bring up a list of users. Select a name to mention someone directly—this will notify them of your comment.
Example: @Peter Smith Can you clarify the data source for this analysis?
Check your notification settings Make sure the Mentions toggle is ON under Activity Notifications in your Notification Settings so you receive alerts when you're mentioned in comments.
Subscribe to tasks you care about If you want to follow a task more closely—even if you're not assigned to it—click Subscribe at the top of the Task Details view. This ensures you get notified about any activity on that task.
Keep the conversation going (when it adds value) Use the comment thread to ask for updates, clarify expectations, or share progress.
Example: @Sam Jones I’ve added the draft. Let me know if you have edits before tomorrow’s review.

Use reactions to acknowledge comments

In addition to written replies, you can use reactions to respond quickly to a comment or description in both Task Details and Project Details.

Click on the Add Reaction icon under the comment to see the reaction icons, then click to add a reaction such as 👍 (thumbs up).
This is a simple, effective way to let your team members know you've acknowledged their comment—especially when no further response is needed.

Reactions are useful for:

Confirming that you’ve seen an update
Showing agreement or support
Reducing unnecessary follow-up messages

Reactions appear in the Notification Center, but do not trigger email notifications, even if email is enabled for other types of activity.

Collaborate at the project level

In addition to task-level communication, you can also leave comments on a project as a whole:

Go to the Project Details view
Use the Comments tab to start or join a discussion
Mention users using @ as you would in task comments
Subscribe to the project to stay informed of updates and conversations

Examples of collaboration

Here are some common ways teams use comments to work together:

Ask for clarification on a task’s scope or requirements
Request support or assistance from another teammate
Share a status update or note when work has started or is blocked
Confirm handoffs between tasks
Discuss project-wide updates or decisions in Project Details

See what your team is working on

Use your My Team view to get a high-level picture of what your team members are currently assigned to. This helps you:

Spot overloaded teammates
Understand where help may be needed
Start targeted conversations around task priorities or progress