Logging into Fusion Online

This guide will walk you through the steps of logging in, from receiving your invitation to accessing your account.

Receiving an invitation

To access Fusion Online, you’ll need an invitation, either from an administrator or as part of the sign-up process (if you're the first user). The invitation will be sent to your email and will include a unique link that expires after 7 days.

If your invitation link has expired, don’t worry! You can request a new one:

  • If you're the one who signed up for Fusion Online, you can request another invitation from the Fusion Portal or contact ProChain Support if you don’t have access to the portal.

  • If you're joining an existing Fusion Online instance, simply ask your administrator to send you a new invitation.

Example invitation email

Authentication

Depending on your Fusion Online setup, there are three ways to log in. Each of these is covered in more detail on their respective pages:

Fusion Identity

This is the default identity provider for Fusion Online’s cloud product. It offers secure and seamless authentication, and also allows you to configure Single Sign-On (SSO) for a streamlined login experience across your organization.

Username/Password (legacy)

If your company signed up before the introduction of Fusion Identity, or if you're using an on-premise version of Fusion Online, you might still use this authentication system.

On-premise Windows authentication

For on-premise installations, Fusion Online can be configured to use Windows authentication, allowing users to log in automatically with their Windows credentials.

Accessing Fusion Online

To log in, visit the URL specific to your company’s Fusion Online environment: https://yourcompany.fusiononline.app

Here, yourcompany is a placeholder for your organization’s unique subdomain. This subdomain is selected during the sign-up process and can be modified later in the Fusion Portal. For example, if your company is called "Acme Corp," your login URL might look like this: https://acmecorp.fusiononline.app

We recommend bookmarking your unique URL for easy access in the future.

Idle Session Timeout

The Idle Session Timeout determines how long you can stay logged in to Fusion Online without having it open in the current browser tab. As long as Fusion Online is open in the current browser tab (meaning it's not in the background), your session will remain active, even if you aren't interacting with the app.

By default, the session timeout is set to 30 days, so as long as you use the app at least once a month, you should stay logged in. However, your administrator can configure this setting to be as short as 15 minutes, depending on your organization’s security policies.

This timeout applies as long as you're using the same browser. If you access Fusion Online from a new device, a different browser, or through an incognito/private browsing session, you will need to log in again, even if your session is still active on another browser or device.

To avoid being logged out unexpectedly, make sure Fusion Online stays open and is the active tab in your browser.

For more details on how this setting is configured, visit the system options documentation page.

Browser compatibility

Fusion Online is compatible with the latest versions of:

  • Google Chrome

  • Mozilla Firefox

  • Microsoft Edge

  • Safari (on mobile devices)

Please note that Internet Explorer is not supported.

Additional resources

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